If you wish to cancel or return an order at any time up to 14 days from the date of order, please contact us as soon as possible via email, or phone the branch you purchased from for a copy of our returns form. If the item was from stock and has been held on deposit layaway for more than 28 days, then the deposit cannot be refunded, only exchanged or added to an account credit. Refunds of deposits cannot be given if the item or bicycle has had to be ordered specially from our supplier. In certain circumstances, an exchange will be possible. Refunds cannot necessarily be given if the item or bicycle was ordered specifically from our supplier to fulfil the initial order.
Items need to be in resalable condition in original packaging including all warranty cards, manuals and accessories. Goods must be returned intact, unused, undamaged, clean or not having been fitted to a bike. If you wish to return or exchange any unwanted item(s) for any reason, you can return the item(s) to the original store it was purchased from within 28 days. RETURNING AN UNWANTED PURCHASE FOR REFUND OR EXCHANGE IN STORE This will need to be emailed to the relevant store or The customer making a return will be held liable for costs arising from any damage that occurs to the item(s) when returning to any of our stores. Within this period, we will also require images of the damage to the packaging and its contents. If an order(s) is broken or spoiled when it is delivered, please notify us within 48 hours of delivery otherwise the returns policy no longer applies.
Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau. Credit and debit card refunds must be made to the same card used for the original purchase.įor hygiene reasons, we are unable to accept returns of face masks or cycling underwear whereby the item has been removed from its packaging. Refunds will be processed using the same method of payment used for the original purchase. All refunds under this returns policy will be paid within 30 days of us receiving the returned goods. Only the original purchaser has the right to return faulty goods.ĭue to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. CHRISTMAS 2021 EXTENDED RETURNSĪny purchase made up to 23rd December 2021 is eligible for our extended 30 Days Returns this Christmas. Gear shifts are smooth and easy.In any circumstance of delivery damage, warranty claim or return, please email: request the appropriate forms. Mostly didn't use anything over 3rd level of assist up hills. Goof! Put yourself in my shoes, or Shaddap! is that what I'm in for? Really? I was expecting a comment or two on a more difficult trail or hill climb, but tooling around the neighborhood? I immediately let out a loud guffaw/laugh! Man. Not quite under his breath, and easily heard he says. not even 90 seconds into the first ride, I come across another MTB rider going the other way/towards me. Went out for a quick spin, and did another after supper. Here it is all loaded up at the store today. I just got back from 2 rides, and it's amazing! Love it!Ī 2019 Giant Fathom E+ 2 for your perusal. So, did some research for 3 weeks, spoke to some buddies on my guitar forum that are bike geeks and ended up choosing this 2019 Fathom! I'm the first to order one from the LBS! I was sick and tired of being sick and tired so now that I'm doing better, I figured why not try something I like (biking) but make it easier to get back into? I'm 61 and was diagnosed with a blood clot last year so have gotten way out of shape. Just got home tonight with my new (and first) e-bike.